It is with pleasure to finally announce the first-ever, point-based store on thwack! We're very excited to be able to give back to all of you who've helped us along the way with your feedback and work with the SolarWinds teams. Below are the items available for purchase and a little information on how the process will work.
Click here to visit the thwack Store!
NEW and IMPROVED ordering process! Check it out here.
Need to earn points? Go here to see how.
Issues with an order? Contact us at ThwackStore@solarwinds.com, and we'll make sure to get back to you in 2-3 business days.
ACTIONS | POINTS | ITEM |
| SolarWinds Stickers (Pack of 5) | 150 |
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| Geek Buttons/Badges (Pack of 5) | 150 |
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| SolarWinds Sunglasses | 250 |
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| Foam Hat | 250 |
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| Water Gun | 300 |
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| Nerf Gun | 300 |
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| Window Basketball Hoop | 750 |
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| thwack Hammer | 750 |
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| Koozie | 750 |
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"Users Also Known As Job Security" Retractable Badge Holder | 1000 |
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"My Boss' Ego Is Over Provisioned" Retractable Badge Holder | 1000 |
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| Orange SolarWinds Coffee Mug | 1200 |
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| Pint Glass | 1500 |
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| SolarWinds Lanyard | 1500 |
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| Superhero Coffee Mug | 1650 |
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| You Don't Know thwack Mug | 1650 |
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| SolarWinds Notebook | 1750 |
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| Laptop Sleeve | 2000 |
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"I'm Too Exsy for my Data Center" VMworld 2014 T-Shirt | 2000 |
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"I'm Wearing A Lab Coat, Your Argument Is Invalid" Cisco Live 2014 T-Shirt | 2000 |
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| SolarWinds Geek T-shirt | 2000 |
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| SolarWinds Lab T-shirt | 2000 |
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| No The Network Is Not Down T-shirt | 2000 |
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| I'm Not Babbling I'm Encrypted | 2000 |
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| Replace User Try Again T-Shirt | 2000 |
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| You Don't Know thwack T-Shirt | 2000 |
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| SolarWinds 2015 Events t-shirt "Heart IT" | 3000 |
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SolarWinds Coffee Mug | 2000 |
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| Travel Coffee Mug | 2500 |
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| SolarWinds Lab Coat | 3500 |
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| SolarWinds Polo | 3750 |
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| 8GB SolarWinds USB Stick | 4000 |
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| Laptop Skin - SolarWinds Buttons | 4000 |
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| Laptop Skin - thwack Tiles | 4000 |
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thwack Snuggie | 5000 |
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| SolarWinds Zip-up Hoodie | 6000 |
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| SolarWinds Wind/Rain Jacket | 8000 |
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| thwack Messenger Bag | 9000 |
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| thwack Backpack (thwackPack) | 10000 |
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Will I lose my spot on the leaderboard or my badges if I purchase an item from the store?
No, you will not lose your spot on the leaderboard nor your badges. However, the store will deduct these points from your available balance. For example, if you have 5,000 points and you purchase a laptop sleeve for 2,000 points, your point value will reflect 3,000 but your spot on the leaderboard will not change. In other words, the leaderboard runs off of your lifetime balance and all of your earned badges will stay in your profile.
Is the shipping cost covered?
Yes. There will be no cost to you. However, we must mention that with the initial launch of the store we will only be able to ship to the U.S. and Canada. For international customers, if you have a U.S. or Canada shipping address where you can receive mail, we will gladly fulfill the order and ship to that address.
Why is international shipping not available?
Cost has been a struggle but we've made progress and hoping to open the store to the UK, Germany and Australia very soon! Stay tuned!
My points were deducted, but I don't live in U.S. or Canada. How can I get my points back?
Unfortunately, we cannot reimburse you the points spent, but we will definitely help you with your order once we open the store internationally.
How soon will I receive my item?
After your order has been processed and shipped, you should receive your item via FedEx Ground Shipping within 7-10 business days.
How do I purchase an item from the store?
You will begin the purchasing process in a similar way, but will soon see the changes.
You'll be presented with a list of products you're able to purchase. After clicking the
purchase button, the item card rotates and presents a "confirm" button.
After clicking Confirm, you will be presented with a shopping cart dialog. Here, you can
review the items in the cart, checkout, or keep shopping.
A new icon in the header will show you the current number of items in your cart. Clicking
this icon will also bring up the shopping cart dialog. No longer will you lose your order
if you have to step away!
Clicking the Checkout Now button will transition the dialog to a form that allows you to fill
in a new address or select an existing address. *An existing address can only be used if
you already have one listed in your profile.
Once finished, you click on the Complete Order button.
After clicking the Complete Order button, you will then be presented with an Order Complete
dialog that explains what happens next.
Until an order has been confirmed Received by our fulfillment vendor, you will see an order
status icon in the header bar next to your login name. The number next to the icon indicates
the number of open orders.
Clicking this icon will present an Order Status dialog that shows the fulfillment stage the
order is in, along with a link to track the package it has already been shipped.
The last noteworthy thing to mention are the stages of an order. Orders can be in one of three states:
Submitted, Processing or Shipped.
Questions? Feel free to post a comment below.