It is with pleasure to finally announce the first-ever, point-based store on thwack! We're very excited to be able to give back to all of you who've helped us along the way with your feedback and work with the SolarWinds teams. Below are the items available for purchase and a little information on how the process will work.
- Click here to visit the thwack Store!
- NEW and IMPROVED ordering process! Check it out here.
- Need to earn points? Go here to see how.
- Issues with an order? Contact us at ThwackStore@solarwinds.com, and we'll make sure to get back to you in 2-3 business days.
ITEM | POINTS |
SolarWinds Stickers (Pack of 5) Click on the picture to enlarge.
| 300 |
Geek Buttons/Badges (Pack of 5) Click on the picture to enlarge.
| 300 |
SolarWinds Sunglasses Click on the picture to enlarge
| 500 |
Foam Hat Click on the picture to enlarge
| 500 |
USB Car Power Adapter Click on the picture to enlarge
| 900 |
Window Basketball Hoop Click on the picture to enlarge
| 1,500 |
THWACK Hammer Click on the picture to enlarge
| 1,500 |
Koozie Click on the picture to enlarge
| 1,500 |
"Users Also Known As Job Security" Retractable Badge Holder Click on the picture to enlarge
| 2,000 |
"My Boss' Ego Is Over Provisioned" Retractable Badge Holder Click on the picture to enlarge
| 2,000 |
SolarWinds Lanyard Click on the picture to enlarge
| 3,000 |
THWACK Cup2Go Click on the picture to enlarge
| 3,500 |
THWACK Stainless Tumbler Click on the picture to enlarge
| 4,000 |
THWACK Waterbottle Click on the picture to enlarge
| 5,000 |
THWACK Notebook Click on the picture to enlarge
| 5,000 |
Laptop Sleeve Click on the picture to enlarge
| 5,000 |
SolarWinds Geek Tee Click on the picture to enlarge
| 5,000 |
SolarWinds Lab Tee Click on the picture to enlarge
| 5,000 |
"Replace User Try Again" Tee Click on the picture to enlarge
| 5,000 |
"Threat Hunter" Exclusive Tee Click on the picture to enlarge
| 6,000 |
"Rage Against the Virtual Machine" Exclusive Tee Click on the picture to enlarge
| 6,000 |
SolarWinds Lab Coat Click on the picture to enlarge
| 7,000 |
SolarWinds Polo Click on the picture to enlarge
| 8,000 |
8GB SolarWinds USB Stick Click on the picture to enlarge
| 8,000 |
Laptop Skin - SolarWinds Buttons Click on the picture to enlarge
| 8,000 |
SolarWinds Light Zip-up Hoodie Click on the picture to enlarge
| 10,000 |
SolarWinds Wind/Rain Jacket Click on the picture to enlarge
| 10,000 |
THWACK Messenger Bag Click on the picture to enlarge
| 15,000 |
THWACK Backpack (THWACKpack) Click the picture to enlarge
| 20,000 |
THWACK Desktop "Cafe" Hot & Cold Settings Size: 7 1/2" x 11" x 10" Click on the picture to enlarge
| 80,000 |
THWACK Custom Corn Hole Set Includes Sandbags Size: 24" x 48" Click on the picture to enlarge
| 100,000 |
THWACK Multi-Game Table Includes Pool Table, Air Hockey, Ping Pong, and Foosball Size: 48" x 24" x 32" Click on the picture to enlarge
| 150,000 |
Will I lose my spot on the leaderboard or my badges if I purchase an item from the store?
No, you will not lose your spot on the leaderboard nor your badges. However, the store will deduct these points from your available balance. For example, if you have 5,000 points and you purchase a laptop sleeve for 2,000 points, your point value will reflect 3,000 but your spot on the leaderboard will not change. In other words, the leaderboard runs off of your lifetime balance and all of your earned badges will stay in your profile.
Is the shipping cost covered?
Yes. There will be no cost to you. However, we must mention that with the initial launch of the store we will only be able to ship to the U.S. and Canada. For international customers, if you have a U.S. or Canada shipping address where you can receive mail, we will gladly fulfill the order and ship to that address.
What countries do you ship to?
United States, Canada, United Kingdom, and Germany are currently the only countries we ship to.
My points were deducted, but I don't live in any of the eligible countries for shipping. How can I get my points back?
Please email thwackstore@solarwinds.com for assistance.
How soon will I receive my item?
After your order has been processed and shipped, you should receive your item within 7-10 business days.
How do I purchase an item from the store?
You will begin the purchasing process in a similar way, but will soon see the changes.
You'll be presented with a list of products you're able to purchase. After clicking the
purchase button, the item card rotates and presents a "confirm" button.
After clicking Confirm, you will be presented with a shopping cart dialog. Here, you can
review the items in the cart, checkout, or keep shopping.
A new icon in the header will show you the current number of items in your cart. Clicking
this icon will also bring up the shopping cart dialog. No longer will you lose your order
if you have to step away!
Clicking the Checkout Now button will transition the dialog to a form that allows you to fill
in a new address or select an existing address. *An existing address can only be used if
you already have one listed in your profile.
Once finished, you click on the Complete Order button.
After clicking the Complete Order button, you will then be presented with an Order Complete
dialog that explains what happens next.
Until an order has been confirmed Received by our fulfillment vendor, you will see an order
status icon in the header bar next to your login name. The number next to the icon indicates
the number of open orders.
Clicking this icon will present an Order Status dialog that shows the fulfillment stage the
order is in, along with a link to track the package it has already been shipped.
The last noteworthy thing to mention are the stages of an order. Orders can be in one of three states:
Submitted, Processing or Shipped.
Questions? Feel free to post a comment below.