Hi guys,
Can anybody help out here?
We have recently migrated our solarwinds server to a new server and new database and upgraded to the latest version. So this is what we did:
1. OlderServer moved to NewServer (which has different name and IP address temporarily)
2. OldServer was shutdown and NewServer's name was changed to the OldServer's name and IP address
3. All worked fine and polling continued as normal. (licensing was also migrated successfully)
The problem is, NetPath just doesn't work and never has. Under 'manage agents' the agent says the NewServer's temporary name (that was changed) and can't connect. I tried deleting it but it won't delete. I tried adding another agent and it throws up website errors. I tried installing the agent software manually and this is the type of error I keep seeing:
Error getting agent installer for download. There was no response from the Agent Management Control Service located at "SOLARWINDSSERVER:17777".
I've run the configuration wizard numerous times. I've tried re-installing NetPath alone. I'm getting no where. I've raised a call with the Solarwinds guys and they've told me to run some queries on the database to remove the incorrect name, but this hasn't worked. It looks like I need to re-install the agent management service or something like that but i'm not sure what it is I need to re-install. I've also found the table in the DB references the wrong name and removed it. Still nothing. Maybe I just need to do a complete re-install of solarwinds???
Any help or advice, would be great. Thanks.