Is anyone else having issues with SW Tech support?
I have three open cases with an average duration of over 2 weeks and it seems as if no one at all in Tech Support cares or wants to render assistance!
My Orion NPM was having major issues, so I moved it to a new server. Then the problems started and have continued incessantly!
No web page at first. Finally upgraded to 10.4 on my own, that fixed this issue. No attempt at communications from Tech Support.
Next after fixing the above issue, now my default Node Detail page seems corrupted and will not work with any node! Sent Diagnostics. Still no contact from Tech Support!
So here I am with a SW Orion NPM that really isn't usable for over two weeks and I am not getting anywhere with Tech Support.
I am curious if anyone is having issues.
I have been a loyal SW customer for approximately 5 years. I currently own and manage the below modules:
NPM
SAM
LEM
NCM
and Network Engineer's Toolset and LANsurveyor Express....Oh and I am SW certified!
I am looking into VNQM, but now I am thinking about scrapping the whole shebang because of this terrible Tech Support!!!!
Still I am not getting support worth a darn recently!!!!!