The user guide is not very helpful for the FAQ section, we've found. Is there instructions on how exactly to search? We've been able to find FAQs only when searching for a single word. If we add a phrase or more than 1 word, it won't find them. We've tried every kind of variation we can think of, adding a + between words, adding quotes around the phrase, using commas and semi colons between the words. I find it hard to believe search would be limited to a single word, but I can't figure out how it works.
Also, does anyone know of a way to default Approved to Yes? All our techs are set to admins so they all have the capability of approving. Since the search feature defaults to only approved items, it would be great if this would default so we don't have to remember to check that box.