ALERTS: we need alerts
I cant even create an alert for if the connection to the DB fails. NTA is seriously lacking on the canned alert side, or even the fields available to create our own.
View ArticleEasy Discovery Editing
The ability to edit specific portions of a Network Discovery instead of clicking Next through each tab. Give the ability to click on that tab you want to go to.
View ArticleWarning about custom SQL alerts (reset trigger)
This is something to be aware of, but I fall into this trap every time: if you make use of custom SQL alerts then unless it is a very simple trigger you MUST re-write the reset trigger. Negating SQL is...
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Customize the Hover-Over Popup tooltip
Let's customize the tooltip the way we want. For example we want to include SNMP contact information and some Custom Properties like Building, Site etc. By the way this feature is already exist in...
View ArticleJuly Monthly Mission - Question 6
What do you find is the biggest bandwidth battle you face?
View ArticleAlert on agents not responding
I'm trying to come up with an alert that will notify me when the agent stops responding to SolarWinds (or stops sending data to SolarWinds). First a bit of background:I have a customer with 500+ agents...
View ArticleHow do you want to add storage arrays to your monitoring software?
Regardless of whether you use SolarWinds or not.
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Pokémon Go!
Are you playing Pokémon Go? It seems to have caught on in my office, is this going to be a thing amongst your geeks? If you're a player, how has Pokémon Go impacted your daily routine so far? Are...
View ArticleWeb help desk - Calendar
As the Applications Administrator for SIL International's Web Help Desk I have request for an extension of the features in the WHD Calendar.1. When a Tech puts a ticket on the calendar is usually so...
View ArticleLink the WHD and Google Calendars
Now that my company is almost completely converted to Google Apps it is time for a change to WHD. I would very much like to see the linking of WHD great calendar idea and Google Calendar. Having...
View ArticleOn-Demand Approval Process
Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email...
View ArticleLive Chat Capability
Live Chat CapabilityIntegrate live chat capability that would allow clients who are logged in WHD to initiate a chat based on the request type for their issue. This would initiate a chat with whatever...
View ArticleCustom field layout
Could there be a way to change the layout of the customs fields so that some of them could appear above the request details box. we have some drop down custom fields and we would like to move them...
View ArticleExport Reports To CSV
Hello,I would like to raise a feature request for WHD. When viewing or scheduling email reports the option to export to CSV or other similar format would be very useful Thanks,Tony
View ArticlePane for announcements at login page
I'd like to see the ability to post announcements (MOTD), known issues, planned outages, etc. on the main Helpdesk login page. This would help to keep our customers informed and reduce the number of...
View ArticleCanned Tech Notes / Standard Reply
It would be great to see an option where standard replies can be chosen from a drop down list by techs. These standard replies would be similar to what a bulk action item does except it would be much...
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Apply Custom Attribute Dynamically
Hi, We are starting to leverage custom properties more extensively. I am looking for a way to dynamically apply custom attributes to nodes based on their host name. For example a server beginning with...
View ArticleFavorite obsolete scientific theory
With the procession of science, some theories have been superseded or disproved. What's your favorite obsolete theory? Phlogiston theory - Wikipedia, the free encyclopedia Flat Earth - Wikipedia, the...
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