Unable to chart groups in Web Report Writer
We're using SAM version 6.2.3. We have a custom field in groups for "group_type". Ideally I would like to create a Pie chart displaying all the groups, divided by group type. But I'm having a...
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Trend filtering based on database
When entering the trend graphs it's possible to filter/drill down based on time frames, however it's not possible to filter entire days or weeks based on 1 specific database.The only option is to...
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Mobile Device - via http access
Hi allI have configured MFT with http enabled and hve the Service accessible via desktop\laptop IE\Chrome without issuesHowever if I attempt access via Mobile device (Safari) i get the Following...
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Historical Snapshot, Viewing Your Entire SolarWinds Environment As It Was At...
I need to be able to see how everything in my SolarWinds environment looked, at any given moment in the past. (Limited only by the retention settings of the system, of course...) As an example, let's...
View ArticleIs it Possible to Customize the Interface and not just the Login Page
I have a nice customized log-in page but once logged in you get the "really nice" Serv-U themes and logos. Is it possible to customize the color schemes and logos inside the site?
View ArticleWeb Help Desk 12.4.2 RC1 is now available!
We would like to announce availability of WHD 12.4.2 RC1. We are working on this as a service release soon to be GA. This release includes an enhancement to current FAQ's as it relates to this feature...
View ArticleCanned or Template Based Responses
I would like to see WebHelpDesk support canned or template based responses. This would come in the form of a list or searchable set of pre-made responses generally for standard questions that come in...
View ArticleAlerting on a Tape Device when needing to change tapes
Is there anything that Solarwinds can do to alert me when a tape is to be changed for a backup being done. I monitor the services for the software and I do not see anything I can monitor for tape drive...
View ArticleOpen ticket from Mobile App
Today the iPhone app only allows you to modify existing tickets, and in a very clunky manner. Often technicians are onsite to work on one problem and get stopped for multiple other things and they...
View ArticleCanned Tech Notes / Standard Reply
It would be great to see an option where standard replies can be chosen from a drop down list by techs. These standard replies would be similar to what a bulk action item does except it would be much...
View ArticleUpdate Mobile Web Help Desk App
PLEASE PLEASE PLEASE, update the iOS App. It's been over 2 years since there was any kind of update. It hasn't even been made compatible with iOS 6 or iPhone 5, 5s or 5c Phones yet. Plus it really...
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Add "Network Name" Under Asset Tab
Have the "Network Name" show under the Asset Tab of a Web Help Desk ticket?
View ArticleSuppress display of DPA repository in login dialog?
Is it possible to suppress display of the DPA repository in the login dialog? A security scan flagged that as an issue. Taking it further, I would also want t be able to suppress the version display...
View ArticleAbility to Disable Certain AppInsight Components
AppInsight is amazing! That being said, we would like the ability to disable certain components. Depending on your organization, there are certain things that you don't care about or certain things...
View ArticleHow Federal IT Pros Can Benefit from Joining Online Communities
Whether seeking solutions to pressing problems, networking with like-minded professionals or researching products, professionals across nearly all industries benefit from participating in communities...
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The Actuator - October 19th
I'm in Barcelona this week. It's been ten years since I've been here so it's hard for me to tell what has changed, but everything seems new. It still has a wonderful feel, and wonderful food. Yesterday...
View ArticleThack questions in the SW certification Exam
Hello anyone:I just want to know if someone that already took the exam knows where i can find more information about the thack questions that appears in the Certification Exam. I and also where do I...
View ArticleSyslog shows IP address as hostname instead of servername
Hello Thwack users! I have a question concerning the web syslog viewer (/netperfmon/syslog.aspx).For Info: We are currently running NPM 12.0.1 / SAM 6.3. Under the web syslog viewer we have devices...
View ArticleCisco ISE Native integation into NPM
Cisco Identity Service Engine (ISE) is a new trend in the network security industry. It is a RADIUS server that provides granular control for access, profiling and authorization, using 802.1x. Since it...
View ArticleCisco ISE Integration
Integration with Cisco ISE, to get more reliable information about the network switch and port or wireless controller where the user is connected.
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